Thursday, November 30, 2023

Rimini ONE™ Helps MYOB Achieve System Reliability and Operational Efficiency

 Australian SaaS provider selects Rimini Street’s end-to-end IT support and managed services to streamline part of its ecosystem and improve talent retention


(BUSINESS WIRE)--Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced MYOB, a leading SaaS provider based in Australia, has selected Rimini ONE™ to streamline and enhance the support of one of its core platforms. The decision allows MYOB’s internal development team to focus on delivering more strategic outcomes for the company.

MYOB’s Quest for a Strategic Software Support and Managed Services Partner

MYOB is a business management platform that brings together key workflows for small and medium sized enterprises, from finance and supply chain to employee and project management. Since the early nineties, MYOB has been part of the fabric of doing business in Australia and New Zealand, helping businesses start, survive, and succeed.

The company’s ecosystem relies on CRM and ERP solutions that have been fundamental to its operations for decades. MYOB conducted an extensive market scan to find a partner to support these solutions and that could truly comprehend its unique needs.

“Rimini Street was the clear choice for us. They weren’t just looking to sell us what they’ve got off the shelf. The team really wanted to understand our systems, processes, and our problems to ensure a good fit,” said Catherine Quinn, platform delivery lead at MYOB.

Stefan Vargheese, engineering manager at MYOB, echoed her sentiments: “It was not a one-size-fits-all solution. Rimini Street really took our needs and business goals into consideration. Having managed services and issue resolution in a seamless, end-to-end solution, without multiple vendors or multiple tickets, was a no-brainer for us.”

MYOB Improves Efficiency and Talent Retention with Rimini ONETM

MYOB chose Rimini ONE, an end-to-end outsourcing solution for enterprise applications, databases, and technology software, to manage its Siebel platform. This increases efficiencies, ensures seamless operations, fosters collaborative issue resolution, and enables expertly tailored solutions.

Ensuring Uninterrupted Operations

Business continuity and system uptime are paramount for MYOB as their agents and customers require uninterrupted access to their software. “Rimini Street gives us peace of mind that our core applications will be available whenever they are needed,” added Quinn.

Cultivating Collaborative Issue Resolution

Rimini Street takes a proactive approach pinpointing and remedying the root causes of issues, working closely with MYOB engineers for faster resolution.

Delivering Expertise and Custom Solutions

The Rimini Street approach provides MYOB with expertise and skillsets to tackle any scenario. “They throw themselves in, understand the problem and work out the best solution. There have been a few things that they haven’t seen before, but that absolutely hasn’t fazed them at all,” explained Quinn.

Switching to Rimini ONE opened more opportunities for MYOB and empowered the team to work more efficiently and more flexibly, as well as save costs. “Rimini ONE provides a truly one-of-a-kind solution that’s a must for modern-day organizations,” said Vargheese.

Rimini ONE eliminated the need for the team to spend time on after-hours support, resulting in increased productivity, improved work-life balance, and enhanced talent retention. Vargheese noted, “The team is more productive when they’re working on strategic, future-focused projects. The partnership is definitely paying off dividends.”

“We are pleased to work with MYOB to help them optimize their IT ecosystem and empower their development team to focus on strategic innovation,” said Craig Mackereth, executive vice president of global service delivery at Rimini Street. “This partnership underscores Rimini Street’s commitment to providing tailored, end-to-end support solutions that meet the unique needs of our clients and enable them to achieve their business objectives with confidence.”

Access additional details on how Rimini Street enables MYOB here.

Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and Salesforce applications to support competitive advantage, profitability and growth.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Forward-Looking Statements

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These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; additional expenses to be incurred in order to comply with injunctions against certain of our business practices and the impact on future period revenue and costs; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our ability to sustain or achieve revenue growth or profitability, manage our cost of revenue and accurately forecast revenue; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain qualified employees and key personnel; challenges of managing growth profitably; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth; the impact of environmental, social and governance (ESG) matters; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate tax reserves; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 1, 2023, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2023 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.


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Janet Ravin

VP, Global Communications

Rimini Street, Inc.

+1 702 285-3532


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